Refund policy

Return & Refund Policy

Last Updated: [14 may 20206]

Thank you for shopping with Gloory. We want you to love your purchase. If you are not fully satisfied, please review our return and refund policy below.

1. Return Eligibility

You may request a return within [7/14/30] days of receiving your order.

To be eligible for a return:

  • Items must be unused, unopened, and in their original packaging.
  • Products must not be damaged or tampered with.
  • Proof of purchase or order number is required.

Due to hygiene and safety reasons, we cannot accept returns on:

  • Opened skincare or makeup products
  • Used beauty tools or brushes
  • Personal care items
  • Sale or clearance items
  • Gift cards

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photos of the product and packaging
  • A brief description of the issue

We will review the issue and offer a replacement, store credit, or refund where applicable.

3. Refund Process

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method within 5–10 business days.
  • Shipping charges are non-refundable unless the return is due to our mistake.

4. Exchanges

We only replace items if they are defective, damaged, or incorrectly shipped.

To request an exchange, contact us at:

Email: glorry5880@gmail.com WhatsApp/Phone: 3710302011

5. Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was sent
  • The item arrived damaged or defective

We recommend using a trackable shipping service.

6. Order Cancellation

Orders can only be cancelled within [1–3 hours] of placement before shipping is processed.

7. Contact Us

If you have any questions about returns or refunds, contact us:

Store Name: Gloory Email: glorry5880@gmail.com Phone/WhatsApp: 3710302011 Website: [Your Website]

Optional Short Version for Website Footer

Returns accepted within [7/14/30] days for unused and unopened products only. Opened beauty and personal care items cannot be returned due to hygiene reasons. Contact us at glorry5880@gmail.com for return requests.