FAQs
Frequently Asked Questions (FAQs)
✨ About Our Products
Are your beauty products original?
Yes, all products sold in our store are 100% genuine and carefully selected to meet quality standards.
Are your products safe for all skin types?
Our products are formulated for general use, but we recommend reviewing the ingredients list and doing a patch test before full application.
Do you sell cruelty-free products?
Many of our products are cruelty-free. Specific details are listed on each product page.
🚚 Shipping & Delivery
How long does order processing take?
Orders are processed within 1–3 business days, excluding weekends and holidays.
How long does delivery take?
Delivery times vary by location but typically range between 3–7 business days.
Do you offer international shipping?
Yes, we ship to selected international destinations. Availability and fees are shown at checkout.
🔄 Returns & Refunds
Do you accept returns?
Due to hygiene and safety reasons, opened or used beauty products are not eligible for return.
What if I receive a damaged or wrong item?
Please contact us within 48 hours of receiving your order with clear photos, and we will resolve the issue promptly.
When will I receive my refund?
Approved refunds are processed within 5–7 business days.
💳 Payments & Security
Which payment methods do you accept?
We accept major credit/debit cards and secure online payment methods available at checkout.
Is my payment information secure?
Yes. All transactions are encrypted and processed through secure payment gateways.
📩 Customer Support
How can I contact you?
You can reach us via our Contact page or by email. We aim to respond within 24 hours.
What are your support hours?
Monday to Friday, 9 AM – 6 PM.